FAQ

  • How long can I receive my parcel after placing my order?

    It usually takes 7 – 12 business days by the professional express service – INTERNATIONAL BRIDGE.

  • How Can I Place and Order?
  • Ordering Online:

    Find a product you’d like to buy and click on the order button. Follow the instructions on the order page. If you are ordering more than one product, use our add to cart feature! If there were any options or upgrades that you missed, one of our custom service staff members will contact you either by email or phone. Items are usually shipped 4 days after we receive the order.

  • Ordering by Email: 

    If you want to place your order through email, send me a message to sales@lowendguru.com and I will get back to you quickly with a total price quote.  Please include the product and any options or upgrades that you might require.

Do you ship internationally?

If you would like an order shipped to anywhere else in the world, please email us at sales@lowendguru.com, and we will gladly work something out with you!

Cancellations & Refunds:

Orders can be cancelled within 60 minutes of being placed. To cancel an order, reply to the confirmation email you received when you placed your order online. Just tell us why you need to cancel and we will process it as soon as we can.  All cancelled orders are subject to a 15% administration fee.

Does LowEndGuru.com Charge Sales Tax?

This business is run from an offshore office and no US taxes are applicable.

Can you ship to an APO Address?

At this time, we are unable to ship to APO addresses.  We apologize for the inconvenience.

Can you ship to a P.O. Box?

At this time, we are unable to ship to P.O. Boxes.

When will I be contacted regarding the delivery?

Immediately after your order has shipped, we will email you with your shipping information and tracking number.

How do I check the status of my order?

As soon as your order ships we will email with your shipping information and tracking number. This allows you to easily track the daily progress of your order from our supplier to your door step.

  • How to contact INTERNATIONAL BRIDGE office?

    The International Bridge logistics company supply 24 hours customer service.
    Hot Line: 1-877-727-2354 FREE

    Customer Service Email: CS@MYIB.com

  • What payment options does LowEndGuru.com accept?

    LowEndGuru.com accepts PayPal only.

  • What should I do when I receive an Incorrect Item?

    If the item you received is completely different from the one you ordered, please contact us via our Customer Service Express and provide us the picture proof of the error.

    If return is necessary, replacement plus shipping cost reimbursement will be issued to you on receipt of return proof. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition in which it was received.

    For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.

    After receiving the incorrect product, please kindly provide us with proof as below:

    Ø The photos or video of the incorrect item(s)

    Ø The photos, video or screen shot showing the malfunction of the defective item(s)

     

    Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy.

    All customers should contact us via email: support@lowendguru.com before returning any item(s). LowEndGuru.com will not be responsible for returned item(s) without notifying us in advance.

  • Do you have warehouse in US?

    There is no US Warehouse, we send goods from the world factory to US, and have cooperation with International Bridge logistics to make faster delivery.

  • How can I contact you if I have any suggestion and question about your service?

    Use the Contact Form or send an e-mail to info@lowendguru.com

  • Do all products in LowEndGuru.com haveFree Shipping ?

    If your order value doesn’t reach $15, you will pay some shipping fee. The details are as follows:

  • How can I edit my order?

    You can not edit your order after it is submitted.

 

  • How to track my order status?

    You need to login your LowEndGuru.com account to track the order. Also, after the order is shipped you will receive a tracking number.